Privacy Statement
A warm, inviting San Jose, California Hotel
Privacy PolicyCalifornia Residents: Please see our California Consumer Privacy Choices which includes our California Consumer Privacy Policy, which supplements this Privacy Policy.
Updated date: November 2024
This Hotel understands the importance of privacy to our visitors (“you”) and presents this Privacy Policy to help explain how we collect, use, and disclose your personal information. This Privacy Policy also explains your options and rights with respect to your personal information along with the ways in which you can express your communication preferences.
This Privacy Policy describes the privacy practices of the Hotel for personal information that we collect:
- through a website operated by us from which you are accessing this Privacy Policy, Inc. (collectively, the “Websites”);
- when you visit or stay as a guest at, or through other offline interactions with us related to our hospitality services (collectively, “Hospitality Services”);
- through email messages that we send you that link to this Privacy Policy and through your communications with us online or in person;
- through our social media pages that we control from which you are accessing this Privacy Statement (collectively, our “Social Media Pages”);
- from third parties such as Hotel Operations Partners, Property Owners, Affiliates, and Business Services Providers.
This Privacy Policy does not apply to:
- Third-Party Sites. Websites, apps, videos (embedded or direct links), or other content (each a “Linked Site”) to which we link that are not operated by us. Linked Sites have their own personal information collection and use practices, and we are not responsible for those practices. We encourage you to read each Linked Site's privacy disclosures to understand how your personal information is processed.
- Non-Personal Information. Our processing of information that cannot be linked to an identifiable or identified individual. We may process this data for any legitimate business purpose.
Online Services
We and our third-party partners use cookies, web beacons, clear GIF, pixels, internet tags, and other similar tracking technologies (collectively, “tracking technologies”) to gather information when you interact with our websites and email communications. We use some of these tracking technologies help us optimize and maintain the security of our websites and your account. We also use them for compatible purposes like save your preferences, fixing errors, and ensuring consistent service of our websites and mobile apps.
We permit third parties to use tracking technologies on our websites for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, and provide metrics on advertising effectiveness. The third parties use their technology to provide advertising about products and services tailored to your interests which may appear either on our websites or on other websites.
The information we collect using these technologies includes:
- Device and Browser Identifiers. For example, an assigned user ID, IP address, or similar identifier that can be used to identify your device. This includes when you connect a device to WiFi or other Internet-enabled services at our Properties.
- Coarse and Precise Location Information. We may gain a general approximation of your location that is not based on global position system (GPS) information. We may collect your precise location when you enable us to collect it via your device. You can use your device's settings to restrict access to precise location.
- Browsing and Search History. Information about the content you view and searches you make on our Site(s).
- Website Log and Usage Data. Information related to our pages you viewed, the services and features you used or interacted with, your browser type and details about any links or communications with which you interacted.
- Advertising Metrics. Information about the advertisements you have viewed on our Website.
- Chat Modules. We may collect certain categories of personal information from you when you use our interactive chat module. By interacting with the chat box, you consent to our collection practices and understand and acknowledge that we may use this data to provide our chat functionality.
Hospitality Services
When you interact with us in connection with our Hospitality Services we may collect and process certain information about you. This information includes:
- Your Personal Details. These include your first and last name, email address, phone number, mailing and billing address, employer or group information (if your reservation is part of a company or group booking), and other contact information you provide.
- Government Identifiers. These include your driver's license, passport, or other government ID information as well as your country of citizenship.
- Personal Characteristics. These include your gender, marital status, information about family members and travel companions (including children), language preferences, amenity requests, dietary restrictions, relevant dates (birthdate, anniversary, special occasions), and hospitality preferences.
- Travel Details. These include your travel itinerary, dates of travel/stay, activities and amenities booked and purchased.
- Guest History. This includes your past stays or interaction with the Property, goods or services purchased, services and requests, feedback or communications from prior stays.
- Financial Information. This includes credit and debit card number or other payment data.
- Survey data. We may contact some individuals to request participation in a survey or other general research. If you choose to take part in these, you may provide personal information, in or along with your survey responses, or in any other feedback or comments you give us.
- Contests, sweepstakes, and prize drawings data. If you take part in a contest, sweepstakes, or prize drawing, then you may provide personal information, feedback, or comments to enter, or as part of the contest, sweepstakes, or prize drawing.
- Messages and email data. We collect information about you when you send, receive, open, read or otherwise engage with messages, email, or other communications in connection with our Services, including whether you have opened or acted on those communications.
- Social Media Content. For example, interactions with our Social Media Page and content you post on them. This information may include your social media handle, account ID, publicly available photos and other data made public by you on your social media.
- Other Personal Information You Provide. If you provide us personal information other than that described above, we will collect it and use it for the purposes for which you provide it or other consistent purposes.
- Inferences. In certain instances, we may infer personal information about you based on the information you have provided to us or that we have collected about you.
- Security Surveillance Information. Our property may capture audio-visual information and images of you when you visit our Property.
Other Sources
We obtain the personal information described above from third parties including:
- Hotel Operations Partners. When you book through a third-party company providing hospitality services, they may share your personal information with us to facilitate your hospitality requests. These include franchisors of branded hotels.
- Property Owners. When Lotus Management Inc. acts as the property manager or operator for a specific Property, we may receive personal information about you from the Property Owners.
- Travel Providers. These include booking and reservations services, airlines, travel agencies.
- Hospitality Service Providers. These include providers of hospitality and other services, including restaurants, spas, shops, golf courses, and similar activities providers by or through our Property or associated with our Properties.
- Affiliates. We share personal information with other entities within the Lotus Management Inc. portfolio.
- Business Services Providers. These are those persons or entities with whom we have a relationship to provide business operations services and support to Company. These providers may include the following:
- IT Operations Providers. These include cloud computing service providers, internet service providers, data backup and security providers, functionality and infrastructure providers, and similar service providers.
- Operations Providers. These include service provider with whom we partner to provide day-to-day business operations, including payment processors, security vendors, business software service providers, hospitality service providers, banks, facilities management providers.
- Marketing and Advertising Providers. These include advertising, direct marketing, and lead generation providers, affiliate marketing program providers, retargeting platforms, data brokers, ad networks, marketing consultants, and similar services providers.
- Publicly Available Sources. These include public databases, marketing partners, and event sponsors.
We may use your personal information for a variety of reasons. Depending on how you interact with our Services, these include using personal information:
- Delivering Our Hospitality Services to you and to provide the related customer support, communication, and security. We provide all of the services common with the hotel and hospitality industry and our use of your personal information is consistent with providing our hospitality services.
- Customer Service to provide customer service, maintain and service products and accounts, provide training for quality assurance purposes, and perform similar activities.
- Processing Transactions to process or fulfill orders and transactions, verify customer information, process payments, confirm eligibility promotional benefits, and perform similar activities.
- Policy Enforcement including enforcing our terms of stay and service, acceptable use policies, anti-spam policies, and similar policies.
- Advertising & Marketing to send advertisements and marketing material via physical and electronic mail relating to product specials and other promotional events or offers, perform marketing research and data analytics, and perform similar activities.
- Contextual and Behavioral Targeting to provide contextual customization of ads shown as part of an interaction with our website or application, using tracking technologies like cookies and pixels.
- Counting Ad Impressions & Website Interactions to audit interactions with our websites, applications, or advertisements, count ad impressions to unique visitors, verify position and quality of ad impressions, and perform similar activities.
- Fraud Prevention to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to prosecute those responsible for that activity.
- Public Health and Safety to ensure the health and safety of our guests, our workforce members, and the general public.
- Defending Against Claims & Litigation to defend against or respond to potential or actual claims and litigation.
We may share your personal information with the following:
- Hotel Operations Partners.
- Property Owners.
- Travel Providers.
- Hospitality Service Providers.
- Affiliates.
- Business Services Providers.
- Marketing and Advertising Providers.
- Professional Advisors. These include lawyers, accountants, consultants, security professionals, and other similar parties when disclosure is reasonably necessary to comply with our legal and contractual obligations, prevent or respond to fraud or abuse, defend ourselves against attacks, or protect the rights, property, and safety of us, our customers, and the public.
- Legally Required Parties/Governmental Entities. Persons to whom we are required by law to provide information, such as pursuant to a subpoena or a court order.
- Reorganization. Persons involved in the consideration, negotiation, completion of a business transaction, including the sale, merger, consolidation, acquisition, change in control, transfer of substantial assets, bankruptcy, or reorganization, and any subsequent integration.
- Authorized Disclosures. To any party when authorized by the individual to whom it pertains to share it.
We will retain your personal information only for so long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and the applicable legal requirements. In some circumstances, you may ask us to delete your information. Additionally, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Data Security
We have implemented and maintain reasonable security procedures and practices, appropriate to the nature of the information, to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. However, no security measure is perfect, so we cannot guarantee the security of your personal information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contact Us” section, below.
International Data Transfers
We are located and operate in the United States. By submitting personal information to us, you understand that we may transfer your personal information to country foreign to you, including the United States, for processing. The laws that apply to the use and protection of personal information in the United States, or other countries or jurisdictions in which we transfer or process personal information, may be different from the laws and protections in your country. These transfers may include transfers to our service providers located in foreign jurisdictions. Whenever we engage a service provider, we require that its privacy and security standards adhere our requirements and applicable privacy laws.
Your Privacy Preferences
You can control the collection and use of personal information for some of our processing activities. This includes:
Adjusting Communication Preferences
- Emails From this Hotel: During the registration, you should be presented with an opt-in to receive email communications. If you wish to no longer receive email communications, you can click on the “unsubscribe” link located at the bottom of the email, email to let us know, and we will remove you as soon as possible. Opting out of marketing or newsletter emails will not opt-you out of all emails—we may need to send you transactional or similar emails related to your Hotel account, purchases, legal or contractual updates, or similar topics. You are not able to opt-out of these emails.
- Text Messages: You may opt out of automated text notifications any time by replying “STOP,” or any alternative keyword we have shared with you. You may still receive communications from the Hotel regarding safety issues, such as messages related to your account, even if you have opted out.
There are several ways to opt-out of cookies. If, however, you do not accept any cookies, you may experience some inconvenience in your use of the Online Services. For example, we will not be able to recognize your computer, and you will need to log in every time you visit. You also will not receive advertising or other offers from us that are relevant to your interests.
Browser settings: You can opt out of cookies on your browser. Every browser is different so please check the instructions provided by your browser.
Google Analytics: We collect data through Google Analytics and Adobe Analytics, which use cookies and technologies to collect and analyze data about use of the Online Services. These services also collect data regarding the use of other websites, apps, and online resources. You can learn about Google's practices by going to www.google.com/policies/privacy/partners/ and opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Facebook: Using Facebook's privacy setting to restrict Facebook's use of cookies. Please go here to do so.
Your Privacy Rights
Some jurisdictions provide covered individuals with specific privacy rights which can be exercised against covered entities. Depending on the jurisdiction, these rights may include the following:
- Access. The right to know (or confirm) what personal information an entity has collected about you, and to receive a copy of it.
- Deletion. The right to request that an entity delete personal information it has collected from you.
- Restriction. The right to request an entity restrict how it uses certain personal information. In California, this right is referred to as the right to limit the use of sensitive personal information.
- Correction. The right to request correction of inaccurate personal information maintained by an entity.
- Opt-Out of the Sale/Sharing of Your Personal Information. The right to opt-out of the sale of your personal information to third parties. The term “sale” varies by jurisdiction, but sometimes includes the right to opt-out of the use of personal information for targeted advertising purposes (“sharing”).
- Revoke Consent. Where consent is required for processing under applicable law, the right to withdraw your consent.
- Object to Processing. The right to object to the processing of personal information by an entity under applicable law.
- Opt-out of Profiling/Automated Decision-Making: The right to opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
- Non-Discrimination. The right not to be discriminated against for exercising any of the rights conferred at law.
- Complaints. The right to lodge a complaint with the appropriate governmental authority.
Exercising Your Privacy Rights
Access, Deletion, Restriction, Correction, and Objection Requests
You or an authorized agent may make a request at any time to exercise the rights listed above by emailing us or by submitting a request through writing to the Hotel address. We will respond to your request within a reasonable period (if properly submitted) and in accordance with applicable law. If we need more time to process and respond to your request, we will notify you of that fact along with the reason for the delay. If we decline to act regarding your request, we will inform you of our decision and the reason for it, and, if applicable, with instructions on how you may appeal our decision.
Opting Out of Sale, Sharing, and Targeted Advertising
To make a request to opt-out of sale and/or sharing of personal information email us.
Children's Privacy
Our Services are not intended for persons under 16 years of age. We do not knowingly collect or process the personal information of individuals under the age of 16. If we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us their Personal Information, please contact us.
Changes to this Notice
We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access our Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
Contact Us
If you have questions or comments about this Privacy Policy or complaints and our privacy practices, please contact us at:
Mail: Quality Inn San Jose 2390 Harris Way San Jose, CA 95131
Email: PLRoar@yahoo.com
California Consumer Privacy Choices
Effective Date: November 2024Our Hotel is committed to the privacy concerns of California residents. California residents have specific rights under the California Consumer Privacy Act (CCPA) and other laws regarding their personal information. Our California Privacy Choices page provides California consumers with a one-stop shop to learn about our privacy practices, your legal rights and privacy choices, and other important information. To make it as easy as possible, we have provided important links to help you navigate this page.
California Consumer Privacy Act Disclosures
- Notice at Collection. Learn more about the categories of personal information we collect as a CCPA-covered business and the purposes for which it is used.
- California Privacy Policy. View our comprehensive disclosures regarding the collection, use, disclosure, and sale of your personal information and understand your rights under the CCPA.
- Submit a CCPA Request. Exercise your rights under the CCPA, including your right to know, correct, or delete the personal information we have collected about you.
- Do Not Sell or Share My Personal Information. Opt-out of the sale or sharing of your personal information to third parties.
- Notice of Financial Incentive. Learn more about how we incentivize you when we use your personal information.
- Workforce Member Privacy Policy. Applicable to California residents who are or are looking to become a workforce member of this Hotel or one of its group entity companies.
This California Privacy Policy supplements the information contained in the Privacy Policy and applies solely to visitors, users, and others who are residents of the State of California. This section describes your rights under the California Consumer Privacy Act of 2018 and all subsequent amendments (the “CCPA”), and other California laws. Any terms defined in the CCPA have the same meaning as when used herein.
While we have set out the categories below as required by the CCPA, you can review our Privacy Policy for examples and other information that describes our data collection and use, which will not change under this notice.
Workforce Members and Candidates. Our processing of the personal information of job applicants/candidates and workforce members is not governed by this policy.
Notice at Collection: The Personal Information We Collect
This Section provides notice of our personal information collection and use practices with respect to California residents. For ease of reference, we have presented the relevant information in a chart explaining our collection, use, and disclosure practices related to California residents. You can learn more about our specific practices by reading our more detailed disclosures in our Privacy Policy, including learning more about the terms used in this chart.
| Categories of Personal Information | Categories of Sources from which the Information was Collected | Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose | Types of Third Parties with Whom this Category of Personal Information Is Shared/Sold |
|---|---|---|---|
| Identifiers (e.g., name, signature, address, telephone email, IP address) |
|
|
Marketing and Advertising Providers |
| Personal Information in California Customer Records (such as name, contact information, government-issued ID, and financial information) |
|
|
Marketing and Advertising Providers |
| Protected Classifications (e.g., Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status). |
|
|
We do not sell or share |
| Biometric Information |
|
|
We do not sell or share |
| Internet/Network Activity (your browsing history, search history). |
|
|
Marketing and Advertising Providers |
| Geolocation Data |
|
|
Marketing and Advertising Providers |
| Sensory Data (e.g., Audio, electronic, visual, thermal, olfactory, or similar information). | We may collect your image, voice, electronic activity, or other sensory data through recording devices such as a security camera, call recording device, or thermal image scanner. |
|
We do not sell or share |
| Professional or employment-related information (e.g., Current or past job history or performance evaluations). | We do not collect from consumers generally. See our Candidate Privacy Policy for additional disclosures for workforce candidates. | We do not sell or share | We do not sell or share |
| Education Information | We do not collect from consumers generally. See our Candidate Privacy Policy for additional disclosures for workforce candidates. | We do not sell or share | We do not sell or share |
| Inferences drawn from other personal information | We may make inferences about your preferences, likes, and interests based on personal information you provide to us. |
|
Marketing and Advertising Providers |
| Sensitive Personal Information |
|
|
We do not sell or share |
Our purposes for collecting and using your personal information include the following:
- Delivering Our Hospitality Services to you and to provide the related customer support, communication, and security. We provide all of the services common with the hotel and hospitality industry and our use of your personal information is consistent with providing our hospitality services.
- Customer Service to provide customer service, maintain and service products and accounts, provide training for quality assurance purposes, and perform similar activities.
- Processing Transactions to process or fulfill orders and transactions, verify customer information, process payments, confirm eligibility promotional benefits, and perform similar activities.
- Policy Enforcement, including enforcing our terms of stay and service, acceptable use policies, anti-spam policies, and similar policies.
- Advertising & Marketing to send advertisements and marketing material via physical and electronic mail relating to product specials and other promotional events or offers, perform marketing research and data analytics, and perform similar activities.
- Contextual and Behavioral Targeting to provide contextual customization of ads shown as part of an interaction with our website or application, using tracking technologies like cookies and pixels.
- Counting Ad Impressions & Website Interactions to audit interactions with our websites, applications, or advertisements, count ad impressions to unique visitors, verify position and quality of ad impressions, and perform similar activities.
- Fraud Prevention to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to prosecute those responsible for that activity.
- Public Health and Safety to ensure the health and safety of our guests, our workforce members, and the general public.
- Defending Against Claims & Litigation to defend against or respond to potential or actual claims and litigation.
We will retain your personal information only for so long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and the applicable legal requirements. In some circumstances, you may ask us to delete your information. Additionally, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your California Privacy Rights
California Residents have certain rights under the CCPA. For information on how to exercise these rights, please see below.
- The Right to Know. The right to know what personal information this Hotel has collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom the business discloses personal information, and the specific pieces of personal information the business has collected about you.
- The Right to Deletion. The right to delete personal information that the business has collected about you, subject to certain exceptions.
- The Right to Correction. The right to correct inaccurate personal information that a business maintains about a consumer.
- The Right to Opt-Out of the Sale/Sharing. If we sell or share personal information, the right to opt-out of the sale or sharing of your personal information by this Hotel.
- The Right to Limit the Use of Sensitive Personal Information. If this Hotel uses or discloses sensitive personal information for reasons other than those permitted by the CCPA, the right to limit the use or disclosure of sensitive personal information by this Hotel.
- Non-Discrimination. The right not to be discriminated against for exercising any of the rights conferred by the CCPA.
Exercising Your CCPA Rights
California residents may submit CCPA requests themselves or using an authorized agent. CCPA requests are subject to our verification measures which vary depending on the type of request made and the sensitivity of the information you request. We may ask you to provide a few pieces of information to confirm your identity in our records. If you authorize an agent to submit a request on your behalf, we may require the agent to provide proof that you gave the agent signed permission to submit the request and may verify the agent's identity and authority to act on your behalf.
- Submitting Access, Deletion, and Correction Requests
- Limiting the Use of Your Sensitive Personal Information
- Opting Out of the Sale/Share of Your Personal Information
Other California Disclosures
California Shine the Light Disclosures: California Civil Code Section 1798.83 permits visitors to our Sites and users of our Services who are California residents to request, once a year, certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make a request, please send us an email include “Shine the Light Request” in the subject line.
Notice of Financial Incentive
We may offer our customers loyalty and other incentive programs that provides certain benefits, such as rewards and exclusive offers. We may also provide other promotional campaigns, such as sweepstakes, contests, or limited-time promotions (collectively, the “Programs”). When you sign up for one of these Programs, we typically ask you to provide your name and contact information (such as email address and/or telephone number). Because our Programs involve the collection of personal information, they might be interpreted as a “financial incentive” program under the CCPA. The value of your personal information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program, less the expense related to offering those products, services, and benefits to Program participants. Participation in a Program is governed by the applicable terms and conditions (including the Official Rules for any sweepstakes or contest or the promotional terms for any short-term promotion), which will also describe the financial incentives association with the promotion and how to participate. You are not obligated to participate in any contest, sweepstakes, or short-term promotion and may terminate your participation at any time (as described in the survey terms and conditions). You may withdraw from participating in a Program at any time by contacting us using the designated method set forth in the applicable Program terms and conditions.
Contact Us Regarding Your Privacy Rights
If you would like information related to your privacy, please email us. Please submit your CCPA rights requests using the methods described above.
Updates to Our California Privacy Policy
We may update this California Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the page and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification).
Contacting Us
To ask questions or comment about this California Privacy Policy and our privacy practices, contact using one of the following methods:
Mail: Quality Inn San Jose 2390 Harris Way San Jose, CA 95131